Privacy Policy

Privacy Policy

At Gateway Casino Innisfil (GCI), we value the trust you place in us when sharing your personal data with our website, loyalty program, or property staff. This Privacy Policy explains how GCI collects, uses, and protects your information.

Collection of Information

We collect two types of data: anonymous browsing data and identifiable user data.

1. Anonymous Data: We collect non-identifiable information about users who visit our site, such as browser type, operating system version, and language settings.
2. Identifiable User Data: When you create an account or interact with our staff, we may collect personal details like your name, email address, phone number, date of birth, and other relevant data.

Usage of Information

GCI uses collected information to:

1. Create a personalized experience on our website
2. Register and manage loyalty program accounts
3. Provide accurate promotions and marketing materials tailored to your preferences
4. Ensure fair gaming practices through responsible gambling programs

We may also share this data with third-party partners, such as OLG or AGCO (Alcohol and Gaming Commission of Ontario), for regulatory compliance and industry standards.

Data Protection

To maintain the confidentiality and integrity of your information:

1. Physical Security: Our premises are equipped with secure servers to protect against unauthorized access.
2. Secure Networks: Data in transit is encrypted through HTTPS connections, including when making transactions or accessing accounts online.
3. Staff Training: Employees undergo regular training on data handling practices, ensuring they respect and adhere to this Privacy Policy.

Your Rights

You can request access, correction of your personal information at any time by contacting our customer support department directly via phone or email through the website's contact form. Please note that specific details about how we handle account restrictions, age verification requirements are found below in section 4.

Account Restrictions and Responsible Gambling

To protect users from problem gaming:

1. Self-Exclusion: GCI honors OLG's self-exclusion programs.
2. Age Verification: Staff verifies ages at entry for all patrons.

In rare cases where a user is suspected to be violating our terms of service, or engaged in other unethical practices related with gaming on premises we can restrict their access and suspend the account until further notice under prior agreement by law enforcement bodies within jurisdiction.

Changes to Our Privacy Policy

As laws evolve, GCI may modify this policy to ensure alignment. Revisions will appear here without specific date changes as this document shall always reflect active practices used in protecting any collected data from our patrons.

Contact Us

For questions regarding your personal information or this Privacy Policy, contact us.

By continuing to engage with GCI, you agree that we may collect and use the described types of data.